Our Operations team have been managing the daily activites of around 20 associations for many years. Along the way, we've learned more than a thing or two about how to effectively manage an association, and how to utilize technology to make your association as efficient as possible. We've tried and tested it all! Our blog is designed to share the knowledge we've gained, so please read, comment and share.
As the summer draws to a close, our minds turn to the months ahead and the end-of-year tasks that need to be taken care of for our association clients. Most importantly, we’re planning for the upcoming renewal season for those clients whose membership runs with the calendar year. Our operations department handles renewal reminders and processing for a number of associations, and we’ve seen it all ...more
Having worked in the association management business for nearly 60 years, we’ve seen it all when it comes to tools and tricks for getting the job done. As technology has advanced, so too have our processes – we developed our very own association management software (AMS) solution. Using AMS has improved our efficiency and the quality of our association management work beyond measure, and now we ca...more
Continuing education may be one of the most important benefits your association offers, or even its primary purpose. Members come to you looking for high quality, convenient ways of enhancing their career and earning continuing education (CE) credits.
But that’s not all members are looking for when it comes to CE. Once they complete their courses, they need a simple way to submit and record their...more
Nobody likes an out-of-date association website. A neglected homepage leaves a bad impression on paying members and is especially unappealing to potential members assessing the value of your association – if you’re not able to keep your website running smoothly, what else might you be missing?
When you have limited resources and pressing deadlines, it can be easy to slip into the habit of leaving...more
Handling Member Queries
The way you handle member queries can often depend on the size of your staff – a small team may need to let queries go to voicemail or an inbox, whereas a larger team can provide live phone support.
Each scenario has its downfalls. In the first, while your staff will have the freedom to prioritize queries, you may find your inbox overflowing – and members becoming frustra...more